Frequently Asked Questions

Everything you need to know about your Gelin Diamond purchase.

Are your diamonds ethically sourced?

Yes, all Gelin Diamond jewelry features conflict-free diamonds sourced from suppliers who adhere to the Kimberley Process, ensuring the highest ethical standards.

What materials do you use in your jewelry?

We specialize in handcrafted jewelry made from 14k solid gold and genuine diamonds. Our pieces are designed for durability and are nickel-free and hypoallergenic.

How long does shipping take?

We offer free express shipping on all orders. Typically, domestic orders are delivered within 2-4 business days, while international shipping may take 5-7 business days.

What is your return policy?

We offer a 30-day, no-questions-asked return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.

Do you provide a certificate of authenticity?

Every Gelin Diamond piece comes with a Certificate of Authenticity that verifies the gold karat and diamond quality, ensuring you receive a genuine luxury product.

Can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.